Delivery, Returns & Replacements

Payment must be made in full before goods purchased can be released from the possession of Vintage-etc to the client. Stock can be reserved for a maximum of 48 hours without payment after which if no proof of payment is received, it will return to the stock pool. Prices are subject to change without prior notice due to prices of suppliers being subject to change. Similarly, any pre-orders for imports not docked yet, are subject to increase or decrease in price depending on currency fluctuations and custom charges.

All stock is subject to availability at the time of payment.

All items are subject to have slightly different finishes to images due the nature and character of the wood and material of the finished item and lighting in the photography on the website. While every care is taken to supply good quality items, longevity will depend largely on the care of the products. Further Terms and Conditions can be seen here

Vintage-etc’s Terms of Returns, Refunds or Replacements:

If any imported item is not suitable, is to be returned in original condition in undamaged packaging for resale within 5 days of delivery date. Any transport for refunds are client's cost - and billable at the rate quoted by the transporter.
Vintage-etc does not offer warrantees on longevity of items ordered as the longevity of items depends on how items are treated, how they are stored, stacked and exposure to elements (this includes rain, sun and indirect heat that would cause expansion)
Trade/Industrial usage is client's own risk on wear and tear in high traffic areas and that they choose appropriately structured items for high traffic areas - such reinforced items.
Any defects or structural problems with any items supplied by Vintage-etc must be reported within 30 calendar days of receiving our products with images included of any defects supplied by client. Vintage-etc will assist to replace any items with such defects that are not related to wear and tear or maltreatment of items.
No refunds or replacements will be provided after this time unless a discretionary agreement is reached by Vintage-etc which is on a case-by-case basis. No replacements or refunds will be considered 6 calendar months have lapsed on any purchases whatsoever.
Should clients wish for Vintage-etc to upgrade any custom order (only) items, such as resanding or reinforcing if weather or other damages are incurred, all transport to/from Vintage-etc workshops or partner sites are clients own cost.
Custom orders are payable prior to manufacture and no refunds are offered on items clients have specified on custom orders
Vintage-etc cannot be held liable for any damages/breakages sustained by purchased goods after they have have been received by client - any purchased goods sustaining damages or breakages after they leave Vintage-etc or partner sites, are the responsibility of the client.
Clients accept that the person or employee appointed to receive the order or who signs for the delivery has the authority to act for the client. All deliveries have to be supervised by the client or appointed person.
The client has to check each item on receipt for any damage at and to inform Vintage-etc of any problems within 24 hours of receipt. - If not suitable and if the item is still in the original boxing/wrapping/packaging, arrangements can be made between the client and Vintage-etc to have the item in question replaced or swapped for another item of the same value or more, with any outstanding amount or balance, whichever is appropriate, to be paid by the client, or refunded by Vintage-etc.
Vintage-etc will not accept any responsibility for items that are ordered but can not be delivered through doorways or access points for the items. It is the client's responsibility to ensure that items they order fit through the entrance points.
Clients must declare any issues with access points ahead of delivery, it is not Vintage-etc's responsibility to assess access points. Any additional fees incurred on specialist deliveries or access points are billable to the client ahead of delivery (such as ropes/pullies/extra man power / more than one flight or stairs/ lifts that are too small) .
As delivery is outsourced to third party couriers, Clients understand that transport of goods is a cost is billable to Client and invoiced directly to client. Once an Any returns must be packaged in original packaging, undamaged and in perfect state for resale If a product is unsuitable but in perfect condition, Vintage-etc will arrange refund however, any transport of the said item to the origination of the the product in SA, will need to be covered by the Client at the non subsidised rate. Client can use own appointed courier or ask Vintage-etc to arrange collection.

Client Instructions and Material Suitability Disclaimer

Vintage-etc is a manufacturer and supplier of custom and imported furniture, and does not offer interior design, environmental suitability, or material specification consultancy services unless retained to so on an consulting basis.

All custom orders are produced based on the specifications, materials, finishes, and dimensions requested by the client. Unless a prior written consultation has been requested and agreed upon, it is understood that the client bears full responsibility for selecting materials and finishes suitable for their specific environment (including but not limited to exposure to sunlight, moisture, wind, humidity, pets, or high-traffic use).

Vintage-etc will not be held liable for product performance in environments that are not suitable for the material chosen by the client. Clients are expected to familiarise themselves with the care, maintenance, and characteristics of timber or other materials prior to ordering. Guidance is provided via our FAQ and product information pages for this purpose. Where relevant, Vintage-etc may refer clients to these resources, but the final responsibility for the choice of material and its suitability lies solely with the client.

Images and Use-Case Representation Disclaimer

Lifestyle images, photographs, or sample settings used on the Vintage-etc website, social media platforms, or marketing materials are for illustrative purposes only and are not to be interpreted as product usage recommendations or suitability guarantees for any specific environment.

Clients must not assume that because a product is shown in a particular setting (e.g. a covered patio, indoor dining room, or outdoor area), that it is suitable for the same use in their own home or commercial space. Environmental conditions vary significantly between locations — including sun exposure, humidity, temperature fluctuation, and ventilation — and Vintage-etc does not inspect or assess client spaces unless expressly agreed in writing.

As such, it remains the sole responsibility of the client to assess whether a chosen material or product is appropriate for their intended setting. No claim may be made against Vintage-etc for damage, movement, or deterioration of a product where it has been used in an unsuitable or unadvised setting, even if similar settings are depicted in marketing imagery.

Delivery:

Vintage-etc outsources delivery to reliable contractors depending on location of client, however these couriers do not provide an assembly service

Once an item leaves Vintage-etc premises or partner premises, any damages incurred during transport or during delivery, is not Vintage-etc responsibility. Clients use third party delivery persons or companies at own risk.

If transport is organised by Clients, Vintage-etc cannot be prosecuted or held liable for any possible damages or breakages sustained by goods in transit. Any fee paid for delivery on Vintage-etc invoice does not indicate liability for damages in transit.

If a client wishes to have legal protection regarding transportation of goods, it is recommended that clients arrange their own delivery with their own chosen contractor - or take out personal transit insurance on the goods in question to be transported, should the relevant courier service not offer insurance. This is a client responsibility

All products should be checked by client (or their appointed representative) on receipt of goods.

Conflict Resolution

Vintage-etc is committed to resolving all concerns in a reasonable, fair, and good-faith manner. We encourage clients to communicate any issues directly with us as a first course of action, so that we may investigate and offer an appropriate remedy, where applicable.

As a small, owner-led business, we believe in transparent, respectful communication and always strive to exceed expectations in resolving concerns. We request that clients allow us a reasonable opportunity to respond and propose a solution before engaging legal representatives or formal legal processes.

By placing an order with Vintage-etc or using this website, the client agrees not to initiate legal correspondence or action (including instructing an attorney to contact us) unless we have been afforded an opportunity to resolve the matter within a reasonable time frame of not less than 14 calendar days from first written notice.

Where legal correspondence is initiated without first engaging with us directly in good faith and allowing 14 days of fair attempt to find a workable solution, Vintage-etc reserves the right to regard this as a waiver of informal resolution, and may proceed accordingly to protect its interests. Section 48(1)(c) supports fair and reasonable terms between supplier and consumer.