I am nervous to order online, how safe is it?
We have been in trade since 2013 and have a pretty good track record of good feedback and happy clients. Read our testimonials https://vintage-etc.com/blogs/client-feedback and see our Facebook ratings https://www.facebook.com/Vintage.etc.homes/reviews/, the stats don’t lie after 8 years of trading! Also if you are still unsure, call or WhatsApp the founder Amanda on 0729025386 and you will find a real person to talk to and to help you feel at ease. We also keep you posted with progress updates and pictures during the build of your items.
Do you have a showroom?
We do not operate a showroom, we keep our overheads and pricing down for our clients by keeping our business as an online business only . We do however have a fabulous gallery
How do I know what size to order?
Ideally find a picture on Pinterest (or from our site) of the style of table you like . Take some tape, and mark out the space on your floor of your ideal size table. Remember that you will still need space for chairs or benches. We can make tables to any size clients specific. Longer tables often require joins, more timber and more work - so sizing will affect pricing.
How thick should the table top be, and what legs do I choose?
Our clients decide on this, but you can have a 35/50/70 or 80mm top. We quote in raw timber thickness, meaning after its planed and sanded, its a few mm less. Obviously the thicker the table top, the higher the price as its more timber. The legs can be cross legs, straight legs, black metal legs, or turned legs. You tell us, we make it!
What timber do I choose?
Generally we work in reclaimed Oregon for clients wanting a more rustic and affordable option (most environmentally friendly and cost effective for clients) For a more upgraded clean finish, we recommend Oak for its beauty. We normally work in Grade A Oak, which has some variations in tones. Other timbers are available to quote per item ( Prime Oak, Teak, Meranti, Beech or Mahogany, the choice is yours). Teak and Mahogany are best for outdoors usage as they weather better outdoors.
What finishes can I choose ?
We can apply various tints and seals to your product to give a certain finish. These are our four standard options, but remember, these are just a guide, as the type of timber will affect the final finish.
How long will it take to come?
Generally we say allow 25-30 working days to from receiving a signed mandate and payment, to manufacture and then a few days for transport depending where its going (nationwide in SA)
How do payments on custom orders work ?
For orders under R25 000, we require full payment. For orders over R25 000 we request a 70% deposit. Items will be wholly owned by Vintage-etc until fully paid for. No partial refunds can be made for any items that are cancelled for any reason what so ever as the cost of manufacture is a sunk cost to our business.
Can I order bulk orders for my business?
Yes, of course you can and we also offer very competitive trade rates for trade buyers. Drop us a line at email@example.com
How do I apply for a trade account and related discount?
Please see our full trade policy here https://vintage-etc.com/pages/trade
What is your return and refund policy ?
Please see our full delivery and returns policy here https://vintage-etc.com/pages/delivery-returns
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